Wednesday, 6 February 2013

Net-A-Porter Review

When consumers are spending less and retailers are facing tough competition for business the one thing that is going to keep people (or me) coming back is the customer service they give. Unless you live under a rock I am sure you have heard of I have spent hours of time drooling over all the luxurious goodies they have in stock but until last month I had never made a purchase! They stock every brand a girl could dream off from Hunter to Miu Miu to Maje to Valentino, and whilst most of these are far far out of my everyday budget it is the place to go to, for a special occasion. They do have amazing sales and that is when I decided to make my first purchase! I ordered a J Crew sweater I had been stalking waiting for it to come back in stock in my size, and as soon as it did I pounced!

My order shipped within the day and then only took another day to arrive and that was the standard shipping option. When my packaged arrived it was beautifully wrapped and well packaged (you can see a reveal on Vine - fine me under Stacey). Unfortunately my sweater came and it was damaged, one of the bobbles was missing and it had left a hole in the fabric. I was so disappointed but the Net-A-Porter customer service could not have been better! They replied to me on twitter and emailed me. The returns process was super easy and my package was picked up from my work place. I even had a call (although I was out so they left a message) from a member of the Net-A-Porter team apologising about the situation and offering me any help I needed with my return and they had already refunded my card (and the shipping costs) before my return was received,which only took a day to get back to them anyway and they also gave me some store credit for a future purchase.

Although my first order with Net-A-Porter didn't work out I can't wait to order from them again because the customer service was hands down the best I have ever experienced from an online retailer. I've been browsing all the new spring clothes on the site for when my shopping ban is over and dreaming of the pieces I could never afford and hoping they might go on super sale later in the year!


  1. I've heard wonderful things about Net-a-porter. My friend had an issue with a very expensive bag and they took care of it super fast. They do have great customer service. I am glad your issue got resolved.

  2. I've never ordered from them (but I want everything they sell). That's great that they have amazing customer service!

    Ramblings of a Suburban Mom

    1. I want everything they sell too ( but I can only afford 0.01% of it )

  3. Love the first two!

  4. It's good to hear their customer service is top notch. You often hear horror stories of being expensive things online. Love the last skirt.

    xx JJ

  5. I haven't ordered from them yet. But this is good to know. I love their site.

    I would love for you to stop by my blog and check out my latest outfit post and handbag giveaway!


Thank You for your comments, they always make me smile :)